UAE FREE DELIVERY

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Delivery & Return

Delivery

dulaab delivers across the GCC, see table below for details

Country Currency Delivery Time Frame Cash on Delivery Delivery Fee Charges
UAE AED 1 – 2 Working days Free Free
Bahrain AED 6 – 9 Working days Not available AED 50
Kuwait AED 6 – 9 Working days Not available AED 50
Oman AED 6 – 9 Working days Not available AED 50
Qatar AED 6 – 9 Working days Not available AED 50
Saudi Arabia AED 6 – 9 Working days Not available AED 50
Denmark AED 6 – 9 Working days Not available AED 100

We process and deliver all orders 6 days a week, with the exception of Fridays and UAE Public Holidays

dulaab does not cover any additional duties, customs or taxes applied to orders. These additional costs are not calculated in the product costing, or shipping cost for any order and are at the receivers expense

For further information, please contact dulaab +971 55 609 9174 or send an email to orders@dulaab.com

Returns

In the event that you are not satisfied with the item, dulaab will give you a full refund of the cost of the item as well as offering free return or exchange

You can return your item by contacting us within 7 days of receipt, and the item will have to be returned within 14 days. The first return is free of charge, thereafter the cost will be AED 50 for all GCC countries including UAE

To get in touch with us:

dulaab customer care: + 971 56 343 2039, Sunday to Thursday 9am-3pm

email: returns@dulaab.com

How to return your item:

Contact dulaab at returns@dulaab.com to inform about the return. Pack the return items securely in the original packaging with all garment tags attached and the original invoice

Please ensure that the items you wish to exchange are in perfect condition, without being worn, washed, or damaged

dulaab will arrange a pickup of the item through Fetchr

dulaab will process the refund after receiving the item

Shoes must be returned in perfect condition and unworn. The shoe box must be undamaged with the garment bag and any original packaging as this is considered part of the product

Swimsuits and bikinis must be returned without the protective adhesive strip being removed. Make sure you try them on over your underwear.

dulaab does not offer returns on Jewellery

dulaab does not offer returns on Sale items however you can exchange

Refund Process

dulaab will process the refund after receiving the item, meaning you will get your money back 5 – 15 days after we receive it.  All items must be returned in their original packaging and in the same condition as received

For items paid for by Cash on Delivery:

dulaab will refund your money 5-7 working days after receiving the item through bank transfer

For items paid for by Credit Card:

Refund will be made directly to your credit card account 5 – 15 working days, after dulaab receive the item back

dulaab.com’s rights

Please note that dulaab.com reserves the right to refuse a refund or exchange on items that are considered to be unfit for resale

Returns made outside the 14 days timeframe will not be accepted

Exchanges

dulaab are happy to accept exchanges within 7 days of you receiving your order

Please ensure that items you wish to exchange are in perfect condition, without being worn, washed, or damaged. Please return the item in the original packaging with all garment tags attached. dulaab.com reserves the right to refuse exchanges on items that are considered to be unfit for resale

In order to meet our exchange policy the product must be returned in one package. If you wish to repeatedly exchange items then the return shipping charge will be deducted from your refund

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